HughesNet vs. WildBlue
Satellite Internet Providers HughesNet and WildBlue: What is the difference?
There are a variety of satellite internet providers that supply data services and broadband satellite internet to homes and businesses. For the small to medium sized business or residential customer, the choices available are limited. The two most successful are HughesNet and WildBlue.
General Overview of Satellite Internet Providers |
HughesNet |
Wildblue |
Total satellite installations in United Sates |
325,000 |
150,000 |
Total satellite installations worldwide |
1,000,000 |
150,000 |
Number of operational satellites |
12 |
2 |
Years providing Satellite Internet service |
10 years |
2 years |
Years in business operation as Satellite Internet Providers |
30 years |
6 years |
Manufactures satellite system equipment |
yes |
no |
Manufactures communications satellites |
yes |
no |
Satellite Internet Providers of services US government and US military |
yes |
no |
Satellite Internet Providers services large-business, enterprise (Fortune 1000) customers |
yes |
no |
Satellite Internet Providers services small to medium business customers |
yes |
no |
Satellite Internet Providers services home-office and residential customers |
yes |
yes |
Number of network operations centers (NOC) |
3 |
1 |
Owner and manager of network operations center (NOC) |
yes |
no |
Installation available nationwide |
yes |
no |
$0 Up-front plans available for residential service |
yes |
no |
Proprietary network security and encryption infrastructure |
yes |
no |
Uses Internet Protocol Over Satellite standard (IPos) |
yes |
no |
System requires customer to install software for normal operation |
yes |
no |
Limitation on number of computers connected to system |
yes |
no |
Static IP Available |
yes |
no |
System warranty (Parts) |
24 months parts and labor |
12 months parts 90 days labor |
Repair warranty service calls (Labor) |
Free |
$75/hr after 90 days.** |
Fair Access Policy (FAP) Maximum Recover Time |
24 hour refresh² |
30 day refresh¹ |
Satisfaction Guarantee, Return Policy |
30 Day |
None |
Fee if cancelled before installation |
None |
$50 |
Free Site Survey, on the day of installation. |
yes |
no |
UNLIMITED DOWNLOADS for 3hrs per day. ³ |
yes |
no |
Larger Dish Installed for better performance and signal strength. |
yes |
no |
HughesNet Home vs. Value Plan Comparison |
HughesNet |
ValuePlan |
Payment Option or Upfront Cost (after rebates) |
$0 or $249.98* |
$328.95* |
Satellite Internet Providers Monthly Service Fees |
$59.99 |
$49.99 |
Finance option Down payment |
$0 |
Not Offered |
Monthly Finance Payment, x24 months |
$20.00 |
Not Offered |
Download Speeds for Satellite Internet Providers |
700kbps |
512kbps |
Upload Speeds for Satellite Internet Providers |
128kbps |
128kbps |
UNLIMITED DOWNLOADS for 3hrs per day. ³ |
yes |
no |
Larger Dish Installed for better performance and signal strength. |
yes |
no |
Monthly Download Threshold for Satellite Internet Providers |
N/A |
7,500mb |
Monthly Upload Threshold for Satellite Internet Providers |
No Limit |
2,300mb |
Threshold Reset |
24hrs |
Up to 30 days |
Number of emails included |
5 |
5 |
Mailbox size |
2,000mb |
25mb |
Included Labor Warranty |
24 Months |
90 Days |
Included Parts Warranty |
24 Months |
12 Months |
Warranty Repair Labor cost within 90 days |
Free |
Free |
Warranty Repair Labor cost within 24 months |
Free |
$75 Per Hr. |
HughesNet Professional vs. Select Plan Comparison |
HughesNet |
Other Guy |
Payment Option or Upfront Cost (after rebates) |
$0 or $249.98* |
$328.95* |
Monthly Service |
$69.99 |
$69.99 |
Finance option Down payment |
$0 |
Not Offered |
Monthly Finance Payment, x24 months |
$20.00 |
Not Offered |
Download Speeds |
1000kbps |
1000kbps |
Upload Speeds |
200kbps |
200kbps |
UNLIMITED DOWNLOADS for 3hrs per day. ³ |
yes |
no |
Larger Dish Installed for better performance and signal strength. |
yes |
no |
Monthly Download Threshold |
N/A |
12,000mb |
Monthly Upload Threshold |
No Limit |
3,000mb |
Threshold Reset |
24hrs |
Up to 30 days |
Number of emails included |
5 |
5 |
Mailbox size |
2,000mb |
25mb |
Included Labor Warranty |
24 Months |
90 Days |
Included Parts Warranty |
24 Months |
12 Months |
Warranty Repair Labor cost within 90 days |
Free |
Free |
Warranty Repair Labor cost within 24 months |
Free |
$75 Per Hr. |
HughesNet ProPlus vs. Pro Pak Comparison |
HughesNet |
Other Guy |
Payment Option or Upfront Cost (after rebates) |
Free |
$75 Per Hr. |
HughesNet ProPlus vs. Pro Pak Comparison |
$0 or $249.98* |
$328.95* |
Monthly Service |
$79.99 |
$99.99 |
Finance option Down payment |
$0 |
Not Offered |
Monthly Finance Payment, x24 months |
$20.00 |
Not Offered |
Download Speeds |
1500kbps |
1500kbps |
Upload Speeds |
200kbps |
256kbps |
UNLIMITED DOWNLOADS for 3hrs per day. ³ |
yes |
no |
Larger Dish Installed for better performance and signal strength. |
yes |
no |
Monthly Download Threshold |
N/A |
17,000mb |
Monthly Upload Threshold |
No Limit |
5,000mb |
Threshold Reset |
24hrs |
Up to 30 days |
Number of emails included |
5 |
5 |
Mailbox size |
2,000mb |
25mb |
Included Labor Warranty |
24 Months |
90 Days |
Included Parts Warranty |
24 Months |
12 Months |
Warranty Repair Labor cost within 90 days |
Free |
Free |
Warranty Repair Labor cost within 24 months |
Free |
$75 Per Hr. |
Fair Access Policy (FAP)
¹ The WildBlue Fair Access Policy (FAP) is based on a rolling 30 day limit on data usage per customer called a usage threshold. If you exceed the FAP threshold, your bandwidth (speed) will be reduced for the remainder of the 30 day period when your system quota refreshes and you are again within your limits. During this period, your bandwidth will be reduced to 28Kbps until your system refreshes.
² The HughesNet Fair Access Policy (FAP) is based on cumulative download threshold for a set volume of data and is not based on a 30 day period. While you are using up your allotted bandwidth, your system is also refreshing. If you exceed the FAP threshold, your bandwidth (speed) will be reduced for a period of time until your system quota refreshes and you are again within your limits. During this period, your bandwidth will be reduced to 56-400Kbps until your system refreshes. This typically takes from 12-24 hours depending on your usage.
³ HughesNet offers 3hrs of unlimited/unmetered downloads from 3-6EST on all residential plans
* HughesNet & WildBlue prices are shown after instant savings and mail-in rebates.
** If your WildBlue-supplied outdoor unit requires service under this limited warranty, WildBlue will not charge for any labor costs we incur to repair or replace it (or any component of it) within the first 90 days after the initial installation. After this period, WildBlue will cover the cost of the new equipment, but the on-site labor cost must be paid by you. WildBlue will provide on-site labor at its standard rates and an estimated charge can be given prior to the work, based on the type of the replacement. If your satellite dish needs to be re-pointed after the first 90 days of service, standard on-site labor charges will apply.
WildBlue Fair Access Policy (FAP) Monthly Usage Thresholds |
|
Value Pak |
Select Pak |
Pro Pak |
Upload Threshold (MB) |
2,300 MB |
3,000 MB |
5,000 MB |
Download Threshold (MB) |
7,500 MB |
12,000 MB |
17,000 MB |
Useable Upload Threshold (MB) 70% |
1,610 MB |
2,100 MB |
3,500 MB |
Useable Download Threshold (MB) 70% |
5,250 MB |
8,400 MB |
11,900 MB |
1 Upload Threshold is the volume of data that can be uploaded during the previous 30 days before the Fair Access Policy may restrict the user's speeds.
2 Download Threshold is the volume of data that can be downloaded during the previous 30 days before the Fair Access Policy may restrict the user's speeds.
3 Useable Download Threshold is the volume of data that can be downloaded before speed is reduced (128k down & 28k up) after you FAP is triggered.
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HughesNet - Fair Access Policy (FAP) Parameters |
|
Home |
Pro |
ProPlus |
Elite |
ElitePlus |
Download Threshold * |
200 MB |
300 MB |
425 MB |
500 MB |
500 MB |
Upload Threshold * |
No Limit |
No Limit |
No Limit |
No Limit |
No Limit |
Recovery Rate ** |
50 kpbs |
56 kpbs |
56 kpbs |
150 kpbs |
400 kpbs |
* Download Threshold is the volume of data that can be downloaded continuously before the Fair Access Policy may restrict the download speed.
** Recovery Rate is the rate in kilobits per second, at which a service plan recovers the Download Threshold. FAP quotas typically refresh in a relatively short time period (1-8 hours)
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HughesNet service and system was compiled from www.hns.com and www.HughesNet.com as of 8/01/08. WildBlue service and system data was compiled from www.wildblue.com as of 3/01/08. For latest information on either service please refer to this website.
About HughesNet
Hughes Network Systems, LLC (HNS) is the world's leading satellite internet provider for government, business, and consumers. HNS pioneered the development of high-speed Satellite Internet access services and IP-based networks, which it markets globally under the HughesNet brand. HNS is a wholly owned subsidiary of Hughes Communications, Inc., which is wholly owned by SkyTerra Communications, Inc.
As the leading satellite internet provider, HNS has over 30 years experience in global operations, with over 325,000 consumer and small business subscribers in the United States and 1,000,000 systems worldwide in 85 countries. HughesNet is the secure Internet solution of choice for 36% of convenience stores nationwide with retail installations in over 50,000 gas station/convenience stores. According to the 2005 annual VSAT industry report prepared by Communications Systems Limited (COMSYS), HNS had a worldwide market share of 55% in 2004 based on the number of terminals shipped.
HNS' invention of small satellite dishes, generally 1.8 meters or less wide, commonly known as very small aperture terminals, or VSATs, over 20 years ago enabled it to provide large enterprises highly reliable, end-to-end communications with guaranteed quality of service regardless of the number of sites or their geographic location. HNS' networks are used for a variety of applications such as Intranet and Internet access, voice services, connectivity to suppliers, franchisees and customers, credit authorization, inventory management, content delivery and video distribution. HNS often customizes the applications for particular markets.
HNS is a satellite internet provider that currently serves more than 200 large companies in the Fortune 1000, mainly in businesses which have numerous widely dispersed operating units like gas service stations, convenience stores, fast food franchises, automotive dealerships and retail stores. HNS leveraged its experience in these areas and adapted its technologies to service growing markets like small business and residential. HNS is currently the largest satellite internet provider to consumers in North America, with approximately 300,000 subscribers.
About WildBlue
The satellite internet provider WildBlue was founded as KaSTAR Satellite Communications in Colorado in April 1995. In May 1997, the Federal Communications Commission (FCC) assigned WildBlue fixed-satellite service (FSS) licenses for 2 orbital locations. WildBlue launched its Internet service in June 2005 after gaining access to the U.S. capacity of Telesat Canada's Anik F2 telecommunications satellite which launched in July 2004. WildBlue's second satellite, WildBlue-1, was contracted to be built by Space Systems/Loral and is planned for launch in late 2006 or early 2007. WildBlue-2 is in the process of being built by Hughes Communications and WildBlue-3 is in the process of being procured.
Initial service was offered in areas administered by the National Rural Telecommunications Cooperative which services many rural areas of the United States. Service areas will be expanded and are scheduled to be rolled out to selected regions of the US beginning in 2006. WildBlue installed its first customer in June of 2005 and set a goal to have 25,000 customers by the end of 2005.
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